HP printer will not recognize HP932XL



  • HP printer will not recognize HP932XL



  • We are very sorry for the inconvenience!

    Please read through the following information if you are experiencing problems with your cartridge(s).
    To prevent the printer showing “no inks” or “not recognized” when installing these compatible/remanufactured cartridges, please try these instructions:

    This might happen because the electrical contacts on the cartridges are dirty. Clean the contacts with a towel dipped in alcohol in a circular motion in order not to damage the edges of the cartridge contact ribbon.

    With the printer on, remove all of the ink cartridges, even if a message indicates that only one cartridge has to be changed. Then, unplug the printer and check the cartridges: make sure the sealing tape has been removed in case the cartridge is new, and to make sure they are not damaged. If the electrical strip (or chip) is torn or punctured, replace the cartridge. (If this is the case, please let us know by e-mail what the issue is with the chip and attach a picture to demonstrate) Make sure the cartridges and the printer are compatible with each other. You can find this information in our website. Then, reinstall the ink cartridge, making sure that each cartridge has been placed in the correct slot and has snapped into place and the latch has been closed. Close the cover and plug the printer again.
    If the problem is still unsolved, follow the procedure below to clean the ink cartridge contacts.
    Turn off the printer and open the top cover. Remove the ink cartridges. Wipe the electrical contacts with a dry lint-free cloth. Do not touch the nozzle area, and after you have cleaned the contact area, reinstall the cartridges, close the cover and plug the printer again.

    If you are still having this problem, please let us know as soon as possible by responding to this e-mail so we can arrange a replacement or refund.
    Thank you.


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