After installing brother toner cartridge TN660, printer still giving message replace toner and does not work.

  • I changed toner purchased from your company TN660 to my Brother printer DCP-L2540DW but even after installing, i get the message REPLACE TONER and cannot print.

  • You can try the following instructions please .

    a. Make sure the printer is turned on.
    b. Open the front cover.
    c. Perform the following steps to reset the rotation count for the TN660:
    i. With the front cover open the LCD should display "Cover is Open".
    ii. Hold the MENU button down for 5 seconds until Reset Menu is displayed.
    iii. Press the UP ARROW until TNR-HC is displayed.
    iv. Press the OK button.
    v. Press the UP ARROW to reset. The LCD will briefly display "Accepted".
    vi. Close the front cover.

    If the printer still doesn't work, try to reset the drum on the printer.

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