MLT-D116L poor print issue

  • The paper is spitting out black dots along the side of the print outs.Can you please let me know how this can be fixed ?

  • Dear customer,

    Sorry for the inconvenience. Sometimes this could happen when print label, the glue from the label may stick on the drum unit.or dust got into the drum unit.

    To clean the drum unit:

    1. Position the print sample in front of the cartridge. Find the exact position.

    2. Roll the gear on the side by hand looking at the position to find the “problem”

    3. After you located the “problem” that matches the print sample’s position.

    Try wiping the surface of the drum with a cotton swab until the dust or paper powder on the surface comes off.

    If you see a scratch on the unit, please let us know.

    If you are still having this problem, please let us know as soon as possible so we can arrange a replacement or refund.

    Thank you.

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