Toner showing blank or white space horizontally down the page.

  • what can I do now?

  • Reason: Toner tape did not remove fully, toner is not sitting properly, toner is not distribute evenly or toner need to replace because is almost used up

    1. Check if cx is using a scanner or fax. Ask to try their old toner to see if same problem occurs.
      Please try the following instruction:
    2. Take out the cartridge from your printer first and turn off your printer for a minute.
    3. Please make sure all the sealing tapes are removed.
    4. Shake your toner cartridge side to side gently 5-6 times. Shake slowly so the toner will shift to the side showing blank and make sure toner distributes evenly inside.
      Be sure to shake the toner cartridge gently. If you do not shake the cartridge gently, toner may spill out.
    5. Turn your printer back on and reinstall the cartridge

    Sometimes this will happen when the toner is sitting upright position during delivery.
    All the toner powder was shift to one side. If you see improvement after the trouble shoot.
    and the problem reappear, just gently shake a few more times redistribute the toners evenly and should be okay.

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