P2500W toner caused paper jam



  • I just put a compatible toner in and got paper jam, what can i do?



  • Dear May,

    Any error message on the status monitor when you print?

    Before we receive your updated information, you can try:

    1. Power off your printer and take out the toner cartridge.
    2. Check if any remaining jammed paper inside, if yes, please remove them.
    3. Clean the toner with cloth.
    4. Reinstall the toner cartridge with little push until you hear click sound.
    5. Turn on the power.

    Thank you!


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