CE285C jammed the paper

  • One CE285C toner cartridge when inserted jammed the paper track many times. The other one worked OK. Can you help for this ?

  • Dear Customer,

    Very sorry for the inconvenience!

    The following recommendations can help prevent recurring paper jams

    Do not overfill the input tray.

    When you load new paper in the input tray, remove any paper that is already in the input tray, tap the stack of new paper on a flat surface to align the edges, and then load the new paper.

    Adjust the paper width and length guides snugly against the paper.

    Make sure that the input tray is securely in place.

    Do not add or remove paper to or from the input tray while the product is printing.

    Do not fan the paper before loading. Fanning causes static electricity, which makes the pages stick together.

    Use only HP-recommended paper types and sizes.

    Do not let paper stack up in the output tray. The paper type and the amount of toner used affect the output tray capacity.

    Do not open the print cartridge door during a print job.

    Make sure that the power cord is firmly connected to both the product and the power supply.

    Do not print on paper that is damaged or has foreign objects attached to it, such as staples or paper clips.

    Store the paper flat in its moisture proof wrapping in an environment that is not too humid or too dry.

    If you are still having this problem, please let us know as soon as possible so we can arrange a replacement or refund.

    Thank you.

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