unrecognized toner



  • i have toner cartridge for my Samsung printer and in the printer window it indicates refilled toner shows full in the software on the computer but the print is very faint. could you please help?


  • administrators

    Dear Customer,
    Thank you for choosing 123inkcartridges.ca
    Very sorry for the inconvenience!
    Please read through the following information if you are experiencing problems with your toner cartridges.
    You can try take out the cartridge shake it gently side to side to redistribute the toner. Reinstall the toner into the printer make sure the gears of the toner and the printer mesh together. Continue to print until the printouts become faded, even if the printer says it's out of toner.

    The page yield is at 5% page coverage. Toner use is by how much toner is placed on each page printed and how many you print. Depending on your printer make, model and toner cartridge size along with toner coverage per page, determines how many pages you'll get out of it.

    If you see the prints too light so please try the following steps:

    1. Disable toner-saving mode if it is enabled.

    2. Check the print density, quality and maintaining your laser machine settings.

    3. Check if the problem has to do with the printer or the cartridge. To do this, put the cartridge with another Laser Machine (make sure they use the same toner cartridge) or install a backup.

    4. Clean your drum, corona wire or laser lens. Refer to the manual of your laser machine.

    5. You may need to replace the drum cartridge (if applicable)
      If you are printing photos your page coverage is close to 100% and the number of printed photos will be much less than the amount the number of pages you would be able to print if you were just printing standard text documents.
      Toner page yield might not be exact, even original OEM toners will have this issue, but don't worry if the print tell you is out of toner soon or toner life end just reinstall and continue to print until the print start fading out.

    Please, let us know if you still have any questions.
    Thank you for your understanding.

    Sincerely,
    Shopper+ Family, Summer


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