How can I make the 13000mAh Portable PowerBank work ?
I purchased 13000mAh Portable PowerBank from your website http://www.phonegala.com.But when I plug my phone to it ,it keeps shutting off .This frustrates me a lot .If it is defective ,it wastes me around $33.Anyone can give me help ?
There is some knowledge you have to know .For the power bank 13000ma, there are two USB ports, one is 5V 1A, which is designed for smart phone charging; another is 5V 2.1A, which is design for tablet or ipad charging. http://www.phonegala.com/p-345018-tl-b-phonegala-2600mah5200mah13000mah-portable-powerbank-with-built-in-original-samgung-battery-cell-in-tranquil-bamboo-collection?utm_source=shopperplus&utm_medium=forum&utm_campaign=scana#sku345190 Please check the powerbank . Due to most of smart phone has a over-charging protection IC, smartphone will automatically shut down the charging processing when charging with 5V 2.1A port.
However, some new version smartphones which support speed charging function will work fine under both of USB ports. For instance, when I use this power bank ,plus to 5V 2.1A port to charge iphone6, it works perfect. That's because iphone6 supports the fast charging.