toner become noisy

  • i installed a new toner weeks ago, now the cartridge has become noisy like a gear sound and seems to force the printer engine. what should i do to solve the problem.

  • administrators

    Dear customer,
    Thank you for contacting Shopper+ Family.
    Sorry for the inconvenience.

    Please try to solve the problem with solution as below first.

    Remove the toner cartridge from the printer. Check if the gears are okay.
    Turn it off for a minute and turn it back on then reinstall all the cartridge back into your printer. Make sure all the sealing tape or covers are removed and the cartridge is sitting properly inside the printer. Reinstall to see if problem still exists.

    If still have problem, please contact us for replacement.

    Best regards,
    Shopper+ Customer Service - Summer.

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