' The following ink cartridge(s) appear to be missing or damaged' Error Message Displays for HP Photosmart D7400 Printer

[robertg]

' The following ink cartridge(s) appear to be missing or damaged' Error Message Displays for HP Photosmart D7400 Printer

[samantha]

Please try the following instructions if you get this kind of issue

Follow the on-screen instructions to order new cartridges or check cartridge compatibility with your printer.

Step two: Clean the cartridge contacts
Lift the top cover.
Figure : Lifting the top cover

Locate the ink cartridge indicated in the error message. Squeeze the gray tab below the cartridge slot to release the latch and then lift the latch.
Figure : Unlatching the cartridge

Black cartridge
Color cartridges
Remove the cartridge indicated in the error message.
Figure : Removing the cartridge

Gather the following cleaning materials:
Distilled, filtered, or bottled water. Do not use tap water, alcohol, or platen cleaners.
Lint-free cloth or swab. Eyeglass wipes and coffee filters work well.
Lightly moisten the swab or cloth and squeeze out the excess moisture.
Holding the cartridge by its handle, wipe the copper contacts.
Figure : Wiping the contacts

Copper contacts
Replace the cartridge and then close the latch and the printer top cover.
Check the printer for the error message. If the error message continues, go to the next step.