The HP 61XL Remanufacture cartridge got an " not genuine cartridge " error



  • The HP 61XL Remanufacture cartridge got an " not genuine cartridge " error



  • The " non-genuine " error is a common issue for the HP 61XL Refilled cartridges

    When a refilled ink cartridge is installed it is normal to receive alerts such as ‘non-genuine cartridge’ or ‘used color/black cartridge’. These may be bypassed by selecting ‘Dismiss’, ‘Ok’, or ‘Continue’.

    NOTE: If a “Non-HP Cartridge(s)” or “Very Low on Ink”, or similar message cannot be bypassed then the cartridge may be suffering from marginal internal electrical performance and may need to be replaced with a new one. First remove and thoroughly clean cartridges electrical contacts & printer flex cable contacts and retest (refer to Printer Maintenance). If the problem persists then return cartridge to your refiller for analysis.


Log in to reply