My printer HP DeskJet F4400 got an “Unrecognized Cartridge” error once install the HP 60XL cartridge



  • My printer HP DeskJet F4400 got an “Unrecognized Cartridge” error once install the HP 60XL cartridge



  • Please try the following troubleshooting if your HP 60XL cartridge get “Unrecognized Cartridge” or “Incompatible Ink Cartridge” error .

    The contact between the ink cartridge and the printer must be clean for proper functioning. If any dirt, ink or paper dust is on
    the contacts, the printer may indicate that the ink cartridge is bad.

    To ensure a clean contact, follow the steps below:

    (1) Remove and re-install the cartridge:

    a. Turn the printer on; open the printer to access
    the print cartridges.
    b. Remove the suspect cartridge(s) from the station.
    Clean electrical contacts if dirty.
    c. Re-install the cartridges in their stations.
    d. Close the printer.
    e. Turn off the printer for a few seconds and
    then turn it back on.
    f. Print a test page following your printer’s instructions.
    g. If this does not work, please proceed to step 2

    (2) Clean the contacts on the printer and the ink cartridge (refer to complete HP Cartridge/Printer Cleaning Procedure section down below):

    a. Turn on the printer; open the printer to access the print cartridges.
    b. Remove the suspect cartridge(s) from the station.
    c. Using a clean, dry lint-free cloth wipe the contacts on the print cartridge from
    top to bottom. The contacts inside the printer may also need to be cleaned.
    d. After cleaning the print cartridge and printer contacts, re-install the print
    cartridges and close the printer.
    e. Print a test pattern to determine if the problem has been fixed.


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