The 2nd MLT-D116L Toner after 100 pages stopped working

  • I bought 2 Moustache MLT D116L from you on 2015.09.02, I used the first one and worked fine. When I started using the second one 2 weeks ago, It blinked and told me to get ready a new toner, it stopped working yesterday. Is there a guarantee on the product?

  • Yes ,we cover one year warranty for our Moustache toner cartridges .

    For the issue ,could you try the following instructions to see if it could help work ?

    Please try the following instruction:

    1. Take out the cartridge from your printer first and turn off your printer for a minute.
    2. Please make sure all the sealing tapes are removed.
    3. Shake your toner cartridge side to side gently 5-6 times. Shake slowly so the toner will shift to the side showing blank and make sure toner distributes evenly inside.
      Be sure to shake the toner cartridge gently. If you do not shake the cartridge gently, toner may spill out.
    4. Turn your printer back on and reinstall the cartridge

    Sometimes this will happen when the toner is sitting upright position during delivery.
    All the toner powder was shift to one side. If you see improvement after the trouble shoot.
    and the problem reappear, just gently shake a few more times redistribute the toners evenly and should be okay.

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