the new DR-720 not working for HL-5470DW



  • DR-720 not working for HL-5470DW, can I return it?



  • Dear Customer,
    Thank you for choosing 123inkcartridges.ca
    Very sorry for the inconvenience!
    Please read through the following information if you are experiencing problems with your drum unit.

    1. Make sure that the machine is turned on.

    2. Open the front cover.

    3. Press clear or clear/back on the control panel. 
      NOTE: The layout of a control panel differs depending on the model, but the Clear or Clear/Back button is located on the right side of the LCD screen.

    4. Do one of the following.

    5. If your Brother machine has a numeric keypad:
      Press 1 to reset the drum counter.

    6. If your Brother machine doesn't have a numeric keypad:
      Press the Up Arrow Key to reset the drum counter.

    7. When the LCD shows Accepted, close the front cover.

    If you are still having this problem, please let us know as soon as possible so we can arrange a replacement or refund.
    Thank you.


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