TN 660 will not recognize

  • TN 660 will not recognize, can you help for this ?

  • Dear customer,

    Sorry for this inconvenience.

    Would you please reset the gear as attached ?0_1461231336772_TN660.jpg
    Also please try the following process:
    a. Make sure the printer is turned on.
    Open the front cover.
    Perform the following steps to reset the rotation count for the TN660:
    i. b. Open the front cover.With the front cover open the LCD should display “Cover is Open”.
    ii. Hold the the # button down for 5 seconds until Reset Menu is displayed.
    iii. Press the UP ARROW until TNR-STD-A is displayed.
    iv. Press the OK button.
    v. The LCD will briefly display “Accepted”.
    vi. Close the front cover.
    The printer should start working after tried the above process.
    If you are still having this problem, please let us know as soon as possible so we can refund or send a replacement.
    Thank you.

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