HP 78 is not printing colors.



  • My HP 78 is not printing colors. Any advice?



  • Dear Customer,

    Thank you for choosing 123inkcartridges.ca.

    Very sorry for the inconvenience!

    If you have printed a document and are unsatisfied with the print quality, you will need to ensure that you have removed the pull tab that covers the ink port. 
    If you have already removed the pull tab, you may need to clean your cartridge print head in order to improve the quality of your print.
    To perform a cleaning cycle, please do the following:
    On the printer’s Control Panel, press the “ink” button.
    Scroll down to Cleaning and press “ok”.
    Scroll down to “all” and press “ok”.
    You will observe your printer performing a cleaning cycle.  When the cycle is finished, you will see a message on your printer stating “cleaning completed”.
    Please be aware that cleaning your print head does consume ink; and therefore, should only be completed when necessary.
    Once the cleaning cycle has been completed, you will want to print a test page to see if the print quality has improved. 
    If the print on your test page is satisfactory, you may return to the document you wish to print and resume printing.
    If your test page is unsatisfactory after performing the cleaning cycles, you may need to replace your inkjet cartridge.

    Thank you!

    Best regards,
    Shopper+ Customer Service - Cici


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