Purchase of Ink Cardridges

  • I recently purchased 2 ink cartridges for a Canon iP6320D printer (order #33492013) Your web site advised that these cartridges are compatible with this type of printer. When I installed them, I received a message that they are not Canon cartridges and are not compatible. My searches on the web revealed that this is a common problem - Canon is very strict on rejecting non-canon / remanufactured cartridges. Therefore, I would like to either receive a full refund, or exchange these cartridges for genuine Canon cartridges (I expect that they will cost more, so I will pay the difference).

  • For your case, please try the following instruction to solve the problem:

    Hold it with a paper towel lightly damped with warm distilled water in one hand. With your other hand, blot the print head by pressing it into the towel a couple of times. This way, you will remove any dried ink on the print head surface. There should be a uniform, solid ink pattern on towel.

    If this does not solve the problem, place the cartridge into a shallow saucer of hot distilled water for around 5 to10 minutes so as to help loosen the dried ink on the ink jets. Then, try blotting it again.
    If there is a uniform, solid ink pattern on towel, dry off the cartridge and put it back in the printer. The ink may appear lighter because of the water. In order to clear it out, a few blots and a test page will help.

    If still cant work, please let us know as soon as possible.

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