Horizontal Black Lines



  • , I placed this cartridge in my printer and am getting horizontal black lines, about 75mm apart. When I use the old OEM cartridge, there are no black lines. What could be the cause of this, and how do I fix it?



  • Thank you for contacting Shopper+ Family.

    Please try the following instruction:

    1. Print a few paper pages see if the problem will go away,
      especially when the printer has not been used for a long time.
    2. Test with your old cartridge to see if the problem still occurs
    3. Check if you are using the appropriate paper and selected the correct paper size & type.

    If still cant work, please let us know,


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