a cartridge package from your company for my HP Officejet Pro 8610

  • I ordered a cartridge package from your company for my HP Officejet Pro 8610. My order confirmation number is No: #33347015. I ordered the HP950XL/HP951XL Remanufactured Ink Cartridge Combo High Yield (HP 950XL BK+HP 951XL C/M/Y). The cartridges don't work in my printer.

  • Dear Stephanie,

    Please try the following instruction to solve the problem:

    Remove ALL the ink cartridges from the printer. Make sure all the sealing tapes are removed from the cartridges. Turn it off for a minute and turn it back on then reinstall all the cartridges back into your printer. When installing, make sure you won’t knock out the previously installed cartridges and make sure they are all sitting tightly inside the correct slot. Give them a little push if you have problem installing.

    chip on the cartridge with an isopropyl alcohol. Remove any debris that is on the chip sensor area inside the printer, by blowing or with canned air.

    Please try removing the cartridge from the printer. Make sure all the sealing tape are removed. Also check the bottom of the cartridge to see if the plastic cover is being penetrated. If the plastic cover is not being penetrated, please in a safe area, use a pointy object (like pen, hair pin, toothpick etc) and gently penetrate it. PLEASE DO NOT remove the plastic cover fully, it might leak and make a mess inside the printer.

    Then reinstall the cartridges make sure they are sitting properly inside the printer.

    Please check if the chip position is out of place, adjust it slight into proper position and try to reinstall again.

    If still cant work, please let us know .

    Thank you for your support.

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