Question: new laser jet cartridge gives "toner empty" message

  • Hi I have a Brother DCP 7030 printer. Just replaced its toner cart with one of yours (a 'moustache' one) that's been stored for a few months.. When I put in the new cart, the printersays there’s no toner. I put the old cartridge back in; no error message. The printer works fine with the old one (except that the tone is nearly out). Won;t print with the new one.

  • Could you try the following instructions to see if it could help ?

    Please try the following instruction:

    1. Take out the cartridge from your printer first and turn off your printer for a minute.
    2. Please make sure all the sealing tapes are removed.
    3. Shake your toner cartridge side to side gently 5-6 times. Shake slowly so the toner will shift to the side showing blank and make sure toner distributes evenly inside.
      Be sure to shake the toner cartridge gently. If you do not shake the cartridge gently, toner may spill out.
    4. Turn your printer back on and reinstall the cartridge

    Sometimes this will happen when the toner is sitting upright position during delivery.
    All the toner powder was shift to one side. If you see improvement after the trouble shoot.
    and the problem reappear, just gently shake a few more times redistribute the toners evenly and should be okay.

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